Online ordering manual

Order online, step by step

This short ordering guide shows you where to find each option in the portal. If you first want a short overview, check out how to order online. Do you also want to prepare your production drawing and have all checks together? Then check out the complete guide.

Upload your file Full manual

From upload to order

Ordering in six steps

You start on the homepage. After the upload, you work from a single project overview, in which you set up and check each file individually.

  1. Stap 1

    Upload your design

    On the homepage, choose one or more AI, EPS, DXF, SVG, or PDF files. After uploading, you will be taken to the project overview. Each file will be displayed on its own card, and you will immediately see which designs still need to be configured.

    First check your drawing →
    Homepage of the portal with the upload box
  2. Stap 2

    Open a file

    Select 'Edit' for the design you want to set. You always work on one file at a time. From the project overview, you can return to all files and easily switch to the next design.

    Compare the preview with your original drawing and check the outer dimensions before proceeding.

    Single file editing view with preview and settings
  3. Stap 3

    Choose number and operations

    Enter the desired quantity and assign a process to each line colour: cutting, line engraving or area engraving. The preview will update, allowing you to check if all lines have the correct function.

    Is something missing, or does an engraving look different than intended? Then adjust your source file and upload the new version.

    Number and operations set per line color
  4. Stap 4

    Choose your material

    Open the material selector and choose the material and thickness that fit your design. You will only see options that are currently available in the portal. The price will be recalculated as soon as you change a selection.

    Compare materials →
    Material selector with available materials and thicknesses
  5. Stap 5

    Check your project

    Return to the project overview and verify that each file is marked as complete. Also, check the quantities, materials, and project total.

    Then, choose 'Generate Quote' to save the configured order as a quote, or 'Order' to proceed to checkout.

    Completely configured design in the project overview
  6. Stap 6

    Complete your order

    Go through Data, Shipping, and Control. Choose from the production speeds shown in the portal for your order and have your order shipped via DPD or PostNL, or pick it up by appointment. Also indicate what should happen with the residual material.

    In Control, review the entire order one more time, accept the terms and conditions, choose your payment method, and complete the order.

    Checkout page with production, recycling, and shipping options

Order directly, save a quote, or pay on account

First internal approval needed?

Create a quote from your configured project, download or share the document, and then reopen the saved order later to place it. A quote remains valid for 30 days. Always check the current price and availability when completing your order.

Business on account

An account is not mandatory, but it is useful for finding quotes, orders, and repeat orders. With a valid VAT number and the corresponding billing address, you can choose to pay on account with a 30-day payment term during checkout. You can enter a PO number on the checkout page.

Read more about business ordering.

After ordering

Reorder

Via your account you can find previous orders, quotes, and saved shopping carts. Reorder a previous order and check the current price and material availability before placing your order.

Help with your order

If you get stuck in the portal, please refer to the help with online ordering. If your question is about a placed order, always include your order number when contacting customer service. In case of damage or a quality issue, an overview photo and a clear detailed photo will help us to assist you faster.