Help
How can we help you?
Find explanations about ordering, files and materials, or go directly to the service for an ongoing order.
What is your question about?
Je kunt ook alle hulponderwerpen hieronder bekijken of ons een bericht sturen.
Hulp met je bestand
I want to check my file
Check format, scale, vector lines, text, shapes, and images for upload.
View drawing rules →Upload completed with warnings
Some files need attention. Check what was skipped or not recognised before ordering.
View warnings and solutions →An embedded image was skipped
Choose whether to remove the image, convert it into usable vector shapes or have it engraved on an existing product.
View the possibilities →I don't have a production file yet
Read how to turn a sketch or idea into a suitable drawing and which drawing programs you can use.
How to create a suitable file →Meest voorkomende fouten na uploaden
Lines or shapes are missing after upload
Check that each shape has a visible vector line and does not consist solely of a flat fill.
View solution →A text element was skipped
Convert text to outlines or vector paths, export the file again and check the preview.
View solution →A flat engraving isn't filling in properly
Check that the shape is closed and not made up of masks, white areas, or overlapping shapes.
View solution →The dimensions deviate
Work in actual size in millimeters and for DXF files, also check the export unit.
View solution →Extra lines appear
Remove hidden objects, masks, guides, stray points, and elements outside the artboard.
View solution →My DXF file is not processing correctly
Check the unit and simplify unnecessarily large numbers of points without changing the shape or size.
View solution →Een passend materiaal vinden
I'm looking for the right material
Compare materials based on appearance, properties, applications, and technical data.
View materials →I want to see the material in person first
View the samples and then make your own selection.
View material samples →Bestellen en je account
I have a vector file
Upload an AI, EPS, DXF, SVG, or PDF file and set the material, operations, and quantity.
Upload file →My payment was not completed
Log in, open the order, and try the payment again.
To my account →I want to know how online ordering works
Review all steps from uploading and setup to checking and ordering.
View the ordering guide →I don't see a price yet
Check that the material, thickness, processes, and quantity are fully set. If it still doesn't work, report the problem from within the order environment.
Open the order environment →Ordering on account is not available
Verify your company details, billing address, and valid VAT number. Verification will occur during checkout.
View business ordering →I cannot find my saved order or quote
Log in with the same account you used to save your cart, quote, or previous order.
To my account →I'm getting stuck during the ordering process
Click 'Report a problem' in the ordering portal. Describe what is going wrong; your contact details and files are included automatically.
Open the ordering environment →I want to view my order
Log in for status, saved carts, quotes, and past orders.
Log in →I want to reorder the same item
Set up a previous order again. The file and all settings are restored; only the price is recalculated.
Reorder →Hulp bij een lopende bestelling
I have a question about quality or delivery
Review what you can forward and contact us directly regarding the existing order.
To customer service →Eigen materiaal, productgravering en andere wensen
I want to engrave an existing product
See if we can engrave your product and what information we need.
View product engraving →I supply materials or have special logistics
For your own materials, special packaging, white label, or special shipping, we will make arrangements in advance.
View additional services →Alle hulponderwerpen bekijken
Bestand en uploadmelding
Controleer je tekening of los een melding op.
I want to check my file
Check format, scale, vector lines, text, shapes, and images for upload.
View drawing rules →Upload completed with warnings
Some files need attention. Check what was skipped or not recognised before ordering.
View warnings and solutions →An embedded image was skipped
Choose whether to remove the image, convert it into usable vector shapes or have it engraved on an existing product.
View the possibilities →I don't have a production file yet
Read how to turn a sketch or idea into a suitable drawing and which drawing programs you can use.
How to create a suitable file →Meest voorkomende fouten na uploaden
Lines or shapes are missing after upload
Check that each shape has a visible vector line and does not consist solely of a flat fill.
View solution →A text element was skipped
Convert text to outlines or vector paths, export the file again and check the preview.
View solution →A flat engraving isn't filling in properly
Check that the shape is closed and not made up of masks, white areas, or overlapping shapes.
View solution →The dimensions deviate
Work in actual size in millimeters and for DXF files, also check the export unit.
View solution →Extra lines appear
Remove hidden objects, masks, guides, stray points, and elements outside the artboard.
View solution →My DXF file is not processing correctly
Check the unit and simplify unnecessarily large numbers of points without changing the shape or size.
View solution →Materiaal kiezen
Vergelijk eigenschappen of bestel eerst stalen.
I'm looking for the right material
Compare materials based on appearance, properties, applications, and technical data.
View materials →I want to see the material in person first
View the samples and then make your own selection.
View material samples →Bestellen en account
Start, betaal, bewaar of herhaal een bestelling.
I have a vector file
Upload an AI, EPS, DXF, SVG, or PDF file and set the material, operations, and quantity.
Upload file →My payment was not completed
Log in, open the order, and try the payment again.
To my account →I want to know how online ordering works
Review all steps from uploading and setup to checking and ordering.
View the ordering guide →I don't see a price yet
Check that the material, thickness, processes, and quantity are fully set. If it still doesn't work, report the problem from within the order environment.
Open the order environment →Ordering on account is not available
Verify your company details, billing address, and valid VAT number. Verification will occur during checkout.
View business ordering →I cannot find my saved order or quote
Log in with the same account you used to save your cart, quote, or previous order.
To my account →I'm getting stuck during the ordering process
Click 'Report a problem' in the ordering portal. Describe what is going wrong; your contact details and files are included automatically.
Open the ordering environment →I want to view my order
Log in for status, saved carts, quotes, and past orders.
Log in →I want to reorder the same item
Set up a previous order again. The file and all settings are restored; only the price is recalculated.
Reorder →Lopende bestelling
Hulp bij productie, kwaliteit, levering of schade.
I have a question about quality or delivery
Review what you can forward and contact us directly regarding the existing order.
To customer service →Andere wensen
Productgravering, eigen materiaal of een idee dat nog uitgewerkt moet worden.
I want to engrave an existing product
See if we can engrave your product and what information we need.
View product engraving →I supply materials or have special logistics
For your own materials, special packaging, white label, or special shipping, we will make arrangements in advance.
View additional services →Need a hand?
Tell us where you are stuck and we will help. Is your question about an existing order? Include your order number when contacting customer service.