Help
How can we help you?
Find explanations about ordering, files and materials, or go directly to the service for an ongoing order.
What is your question about?
Je kunt ook alle hulponderwerpen hieronder bekijken of ons een bericht sturen.
Hulp met je bestand
I want to check my file
Check format, scale, vector lines, text, shapes, and images for upload.
View drawing rules →I'm getting a notification with my file
See what you can correct and then upload the same design again.
View the detailed ordering guide →There's a photo or image in my file
Choose whether you want to delete the image, convert it to vectors, or engrave it on an existing product.
View the possibilities →I don't have a production file yet
Read how to turn a sketch or idea into a suitable drawing and which drawing programs you can use.
How to create a suitable file →Meest voorkomende fouten na uploaden
Lines or shapes are missing after upload
Check that each shape has a visible vector line and does not consist solely of a flat fill.
View solution →Text is not displayed correctly
Convert editable text to outlines or vector paths and re-export the file.
View solution →A flat engraving isn't filling in properly
Check that the shape is closed and not made up of masks, white areas, or overlapping shapes.
View solution →The dimensions deviate
Work in actual size in millimeters and for DXF files, also check the export unit.
View solution →Extra lines appear
Remove hidden objects, masks, guides, stray points, and elements outside the artboard.
View solution →My DXF file is not processing correctly
Check the unit and simplify unnecessarily large numbers of points without changing the shape or size.
View solution →Een passend materiaal vinden
I'm looking for the right material
Compare materials based on appearance, properties, applications, and technical data.
View materials →I want to see the material in person first
View the samples and then make your own selection.
View material samples →Bestellen en je account
I have a vector file
Upload an AI, EPS, DXF, SVG, or PDF file and set the material, operations, and quantity.
Upload file →My payment was not completed
Log in, open the order, and try the payment again.
To my account →I want to know how online ordering works
Review all steps from uploading and setup to checking and ordering.
View the ordering guide →I don't see a price yet
Check that the material, thickness, processes, and quantity are fully set. If it still doesn't work, report the problem from within the order environment.
Open the order environment →Ordering on account is not available
Verify your company details, billing address, and valid VAT number. Verification will occur during checkout.
View business ordering →I cannot find my saved order or quote
Log in with the same account you used to save your cart, quote, or previous order.
To my account →I'm getting stuck during the ordering process
In the order environment, click 'Report a problem'. You only need to describe what went wrong; the necessary data will be sent automatically.
Open the ordering environment →I want to view my order
Log in for status, saved carts, quotes, and past orders.
Log in →I want to reorder the same item
Reorder a previous order. The price and schedule will be recalculated.
Reorder →Hulp bij een lopende bestelling
I have a question about quality or delivery
Review what you can forward and contact us directly regarding the existing order.
To customer service →Eigen materiaal, productgravering en andere wensen
I want to engrave an existing product
See if we can engrave your product and what information we need.
View product engraving →I supply materials or have special logistics
For your own materials, special packaging, white label, or special shipping, we will make arrangements in advance.
View additional services →Alle hulponderwerpen bekijken
Bestand en uploadmelding
Controleer je tekening of los een melding op.
I want to check my file
Check format, scale, vector lines, text, shapes, and images for upload.
View drawing rules →I'm getting a notification with my file
See what you can correct and then upload the same design again.
View the detailed ordering guide →There's a photo or image in my file
Choose whether you want to delete the image, convert it to vectors, or engrave it on an existing product.
View the possibilities →I don't have a production file yet
Read how to turn a sketch or idea into a suitable drawing and which drawing programs you can use.
How to create a suitable file →Meest voorkomende fouten na uploaden
Lines or shapes are missing after upload
Check that each shape has a visible vector line and does not consist solely of a flat fill.
View solution →Text is not displayed correctly
Convert editable text to outlines or vector paths and re-export the file.
View solution →A flat engraving isn't filling in properly
Check that the shape is closed and not made up of masks, white areas, or overlapping shapes.
View solution →The dimensions deviate
Work in actual size in millimeters and for DXF files, also check the export unit.
View solution →Extra lines appear
Remove hidden objects, masks, guides, stray points, and elements outside the artboard.
View solution →My DXF file is not processing correctly
Check the unit and simplify unnecessarily large numbers of points without changing the shape or size.
View solution →Materiaal kiezen
Vergelijk eigenschappen of bestel eerst stalen.
I'm looking for the right material
Compare materials based on appearance, properties, applications, and technical data.
View materials →I want to see the material in person first
View the samples and then make your own selection.
View material samples →Bestellen en account
Start, betaal, bewaar of herhaal een bestelling.
I have a vector file
Upload an AI, EPS, DXF, SVG, or PDF file and set the material, operations, and quantity.
Upload file →My payment was not completed
Log in, open the order, and try the payment again.
To my account →I want to know how online ordering works
Review all steps from uploading and setup to checking and ordering.
View the ordering guide →I don't see a price yet
Check that the material, thickness, processes, and quantity are fully set. If it still doesn't work, report the problem from within the order environment.
Open the order environment →Ordering on account is not available
Verify your company details, billing address, and valid VAT number. Verification will occur during checkout.
View business ordering →I cannot find my saved order or quote
Log in with the same account you used to save your cart, quote, or previous order.
To my account →I'm getting stuck during the ordering process
In the order environment, click 'Report a problem'. You only need to describe what went wrong; the necessary data will be sent automatically.
Open the ordering environment →I want to view my order
Log in for status, saved carts, quotes, and past orders.
Log in →I want to reorder the same item
Reorder a previous order. The price and schedule will be recalculated.
Reorder →Lopende bestelling
Hulp bij productie, kwaliteit, levering of schade.
I have a question about quality or delivery
Review what you can forward and contact us directly regarding the existing order.
To customer service →Andere wensen
Productgravering, eigen materiaal of een idee dat nog uitgewerkt moet worden.
I want to engrave an existing product
See if we can engrave your product and what information we need.
View product engraving →I supply materials or have special logistics
For your own materials, special packaging, white label, or special shipping, we will make arrangements in advance.
View additional services →Ready to order?
Upload your file, choose your material and operations, and see the price instantly for your desired quantity.