Existing order

Help with an existing order

A question about delivery, payment or the laser work you received? Tell us what's going on. You can find your order details in your account.

To the customer service form View my orders

How to reach us

Submit your question online

Via the customer service form, you can send your order number, explanation, and any photos all at once.

Open the form

Prefer to discuss by phone?

Call us at 020 - 369 7632. We are available by phone on weekdays from 09:30 to 16:30. We are closed on weekends and national holidays.

Please have your order number ready so we can find your order more quickly.

Call 020 - 369 7632

Customer service

Submit your question about an order

Tell us what's going on and include your order number and, if necessary, photos. Then we can immediately look into your order.

Handig om bij de hand te hebben

Je ordernummer en, bij schade of een kwaliteitsvraag, een overzichtsfoto en een duidelijke detailfoto.

Maximaal 1.000 tekens.
JPG, PNG, WebP of PDF. Maximaal 5 bestanden, 10 MB per bestand en 25 MB in totaal.

We gebruiken je gegevens om je vraag te beantwoorden. Lees meer in ons privacybeleid.

With this information, we can help you faster

This is how we quickly find your order

Please include your order number, the email address you used to place your order, and a brief description of how we can help.

Clearly show damage or a quality issue

Overview and detail photos allow us to better assess the situation. Please also state which parts and quantities are involved.

Do you want to change anything else?

Please let us know what you want to change as soon as possible. Orders are processed automatically, so we cannot guarantee production changes. A delivery address can still be changed as long as the order has not been shipped.